We will hold public meetings and attend listening events throughout the year where people can come along and tell us what they think about local services and our plans.
Meetings and events will be advertised on this site, through our email updates and through our voluntary and community sector partners. We advertise new opportunities to fill in surveys and attend events under the 'News' section of the website.
NHS Hammersmith and Fulham CCG – Financial Recovery – Equality Workshop
Examples of completed engagement events
We also advertise all of our events on our website, via Twitter, to all of our networks via email and engagement events (e.g. Patient Reference Group members, members of our Patient and Public Engagement Network, and the Community Champion project leads), and through outreach and attending community events face to face.
Here is an example of how we use our Twitter account to widen our reach, by asking our partners to help (this has been further aided by our campaign with Queens Park Rangers FC, who have a following of 414K):
How we use your feedback
Capturing the experiences of our patients gives us important feedback on what it is like to be a patient in Hammersmith and Fulham. It tells us much more than what the treatment was like or whether the treatment was successful. It tells us how it felt to you as an individual, what you liked and what we need to improve.
We regularly produce reports on meetings, questionnaires and updates on our wider engagement strategy, helping both patients and members of the community to understand how their feedback is helping to shape the way healthcare is commissioned in our area.
We publish quarterly engagement reports which are reviewed at the Patient and Public Engagement Committee and by our Governing Body.