The Equality Act 2010 protects people in nine protected characteristic groups from discrimination in the use of services and employment:
Different types of discrimination
Direct discrimination – when a service or organisation treats an individual with a protected characteristic in a worse manner than they would treat an individual to whom that difference would not apply.
Indirect discrimination – when a service or organisation is designed or monitored in a way that delivers an inferior service to some people more than others.
Discrimination arising from a person having a protected characteristic – e.g. access to a building for a wheelchair user, lack of a hearing loop, easy read versions not available, literature not available in other languages, clinics for pregnant mums at school pick up time, etc.
Discrimination by association – when a person receives worse treatment because of a family member or someone they know or support.
Discrimination by perception – when a service organisation treats someone unfairly because they ‘think’ they are from a protected characteristic group, or are acting on hearsay without checking the facts.
Victimisation – when a service or organisation treats someone unfairly because they have complained, spoken up about an issue.
Harassment – picking on someone or upsetting them on purpose. Targeting the individual for specific unfair treatment is considered harassment.
Reasonable adjustment – changes that individuals and organisations must make to give a person who is at a disadvantage the same chance of success/access as anyone else using the service. The same outcome for all is the purpose of this process.
Reasonable – something that is fair to the person and that an organisation or service is able to do.