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Data protection laws are changing

See our Frequently Asked Questions (FAQs) below for the changes to data privacy laws and how this effects access to Weekend Plus Hubs appointments.


What is happening?

The supplier of the IT system used by all Hammersmith and Fulham GP practices, TPP, has made system changes in response to new data privacy laws. These laws, called ‘General Data Protection Regulation (GDPR)’, aim to protect people’s private information. The laws change the way that patient records can be shared between different GP practices.

How does it affect me?

If you have not permitted the sharing of your patient record with other GP practices, this will prevent you from accessing week day evening and weekend appointments that are held at our Weekend Plus Hubs. This only applies to 7,980 people, 4.2% of the 190,000 registered patients in Hammersmith and Fulham.

SMS messages have been sent to these individuals. If you have received the text message, please reply ‘Y’ to opt in to sharing your records.

If you have not received the text message and would like to share your record, please contact your local practice reception who will be able to take your consent.

Why can’t patients access the appointments without sharing their records?

In order to provide the best possible care, your GP or nurse needs as much information as possible about your health. These changes mean that your GP or nurse is no longer able to access your health records unless you have consented to share your records.

What if I already have a Weekend Plus Hub appointment booked?

Receptionist staff from the Hubs will seek to call all patients who already Weekend Plus Hub appointments and provide advice on what to do. This may include rebooking the appointment to a later date or informing people about other appropriate healthcare options for their needs.

What about my dependents?

If you are a parent or carer receiving a text about a dependent, please email or call your local GP practice to update their consent status.