|“You need to advertise your involvement opportunities more widely and more creatively.”
||Explored and started testing new ways of advertising involvement opportunities, including: sending SMS via GP practices directly to patients; piloting the use of a Patient and Public Engagement Network form so people can tell us what areas of health they are interested in being contacted about; building new relationships with organisations such as Young Hammersmith & Fulham Foundation.
|“The text messages for your GP service evening and weekend appointments would be much clearer if you changed the wording.”
||Changed the wording and sent the new text messages out to GP practices to share with patients.
|“We don’t really hear about the evening and weekend GP appointments from our GP practices.”
||Trained H&F receptionist and administrative staff in signposting people to evening and weekend GP appointments on Tuesday 4th July 2017.
|“We would like the CCG to pilot digital technologies in general practice.”
||Worked with technology suppliers to pilot the use of an app that will allow symptom checking and video consultations with a GP. Hoping to launch the pilot during 2017 with a number of practices.
|“Involvement opportunities should be advertised in a more accessible way.”
||Worked with Healthwatch to make our template for advertising involvement opportunities more accessible.
|“Why is it taking 3 months or more for people to be seen by the Improving Access to Psychological Therapies services?”
||We asked West London Mental Health Trust what they were doing to reduce the waiting times and they said:
We shared this information with our Patient Reference Group and the community groups who raised the issue.
- running additional evening clinics to screen all those waiting;
- planning a series of group interventions to cut down waiting times;
- setting new targets for clinicians to ensure services are running optimally