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Feedback and complaints

Hammersmith and Fulham CCG is responsible for funding and co-ordinating health services in your area. We want to make sure that patients receive excellent care delivered in a respectful and courteous way. You can help us do this by letting us know how we are doing.

We like to hear from you about:

  • Suggestions on how we can improve your healthcare
  • Good experiences you’ve had with your GP
  • Improvements needed at your local surgery
  • What you think about our website
  • How we can communicate with you better

You can send your views and comments to us by filling in the feedback form here.

How to make a complaint

Making a complaint helps organisations to learn lessons from their mistakes and to prevent them from happening to anyone else.

You can make a complaint in writing, by email, over the telephone or in person. Your complaint should be made as soon as possible. It should be within a year of the event. You can make a complaint on your own or on behalf of someone else if you have their permission.

Click here to find out who to contact about your complaint

Find out more about the complaints process here.